FAQ
Can I place an order for an item that is currently out of stock?
No. Sometimes an item sells out temporarily but please call us at 214-727-3247 or email us at help@thefactory231.com to check on status of item.
Do you charge sales tax?
Yes, only if shipped to a Georgia state address. We are required only to charge sales tax in states in which we have a physical retail presence.
What credit cards do you accept?
We accept Mastercard, Visa, American Express, and Paypal.
How Long will my order take?
All shipments take an average of 1-2 weeks.
Are any items excluded from discount codes?
Discount codes cannot be applied to sale items or combined with other offers.