Returns

Returns

You bought from an artist but you are not completely satisfied, you may return the merchandise within 30 days with your receipt of purchase for an exchange or refund in the form of original payment. In order to be eligible for a return, the item must arrive at The Factory231 in its original packaging and in perfect condition. Please note that we do not offer refunds on either the original shipping cost or the cost of return postage.  

*We do not offer returns on international shipped items.

Please inspect your order upon delivery. If your merchandise arrives damaged, please contact Customer Service ( help@thefactory231.com ) immediately.

Please send package(s) to:

 

*For Fedex, UPS or DHL services send package(s) to:

THE FACTORY 231

Attention: Returns

2050 Stemmons Freeway

Suite 13610

Dallas TX 75207

 

*For USPS services send package(s) to:

THE FACTORY 231

Attention: Returns

2050 Stemmons Freeway

Unit 360

Dallas TX 75207

 

Feel free to call us or text us to: 214.727.3247 if you need any further assistance.